The Basic Principles Of Wink's Carpet & Upholstery Cleaning

Wink’s Carpet & Upholstery Cleaning" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen>


Amongst the different kinds of carpet cleansing solutions, jet washing or pressure cleaning is one of the most frequently used kind of rug cleansing approach. In situations of hefty foot web traffic and very soiled rug floor tiles, they need a pre-spray on the rug with a therapy of completely dry carpeting crystals or powders.


] Gathered carpets were at first utilized in locations which were prone to abnormal staining like psychiatric wards. Today these rugs are currently frequently used in domestic and business cooking areas making Flotex the most recommended variety for such areas. These sorts of carpets react well to spray and warm water removal.


Given that stacks of these rugs are brief and dense, regular bonnet cleaning strategies do not work below. Fiber bonded carpetings were originally produced in the 1960s by refining textile wastes and artificial products.


Fibre bonded carpetings are a pain to tidy. If they have been allowed to obtain especially dirty, then spray extraction is the only way to obtain them clean. They have a propensity to allow streaking appear during the spray removal procedure. What's more, some ranges often tend to be unpredictable dimensionally, leaving the danger of gurgling up or reducing under wet problems.


 

Wink's Carpet & Upholstery Cleaning Can Be Fun For Anyone




Nevertheless, there's more to dirtying than occasional sand materials that get trapped in the support or at the end of the stack. Staining can be of various kinds. It can be abrasive, like sand; it can be oily and greasy like butter or mayo; or it may be a dye like fruit juice which requires extreme therapy to extract the shade from the fiber




Carpet Cleaning StaffordRug Cleaning
Grit Sand, dust, dust, great particulate issue like dust mite faeces, cigarette ashes, and even building and construction materials These are firmly held by the fibre surface areas. Can be typically removed by vacuuming the carpeting regularly.




 



Looks instead glossy and although it does not look negative at first, it can aggravate over time and become a magnet for passing dust. These are generally sticky and call for a detergent and frustration to eliminate from the rug. Dyes Food colorings and juices, hair dyes, ink from pens, beetroots and other tinted vegetables, red white wine, and nail polish Most liquids that we use on a day to day basis consist of food colorings which can dye the carpeting fibre to a various shade.




Carpet CleaningCarpet Cleaning
Water-based compounds Food spots like gravies and curries, blood, bodily liquids, drinks like tea, coffee, and sodas Tends to look bright and disconcerting. While it usually has a distinctive texture sometimes it often tends to appear solid. Often it is gotten rid of by just flushing with water. Some discolorations may require water-based rug identifying detergent Now that you have a hang on various types of carpets and staining conditions, we can finally proceed to different sorts of carpeting cleaning methods.




The smart Trick of Wink's Carpet & Upholstery Cleaning That Nobody is Discussing


There are seven various methods to clean your rugs perfectly, they are: Dry vacuuming Warm water extraction Hood cleaning Absorbing powder cleansing Encapsulation Agitation Shampooing Dry vacuuming is likewise called completely dry soil removal is the most frequently used method to clean rugs - leather cleaning (https://www.pubpub.org/user/jeffrey-kahn). While some think it is a requirement that requires to be done prior to damp cleaning, that is not really the instance


Dry vacuuming is the process of using a vacuum to remove the dirt that has actually calmed down in a carpet. The periodic, time-consuming task of vacuuming an entire area is called complete vacuuming. Cleansing just the locations of carpet where people stroll is called traffic vacuuming. Taking the effort to vacuum under the sides of furniture and under tables is called detail vacuuming.


Warm Water Extraction (HWE) is the process of clearing out or washing dirts suspended deep within the rug by splashing a remedy and cleaning agent right into the rug stack. The service and dirt are site web after that recovered by the extractor or vacuum cleaner port. Several cleansing experts declare that HWE is the very best technique for deep cleaning.


This technique is especially terrific for cleaning carpet stairs in contrast to any kind of other common kinds of rug cleaning. When selecting this method professional cleansers require to be mindful of a couple of things such as preserving an uniform angle between the stick and the flooring. Otherwise, it will bring about unequal results.

 

Atlas Carpet Cleaning In St George - An Overview

Atlas Carpet Cleaning In St George Fundamentals Explained


Atlas Carpet Cleaning in St GeorgeAtlas Carpet Cleaning in St George

We can provide you a cost-free quote, or appointment concerning your cleaning needs. See us on Instagram to see more of our services!.


This type of cleansing has actually been around for some time. Although it's lost its popularity, it's still used as a very first step in a 2 action procedure. In the last few years there have actually been numerous improvements in synthetic detergents, preventing re messing, a trouble formerly related to this method. Atlas Carpet Cleaning in St George. The rotating flooring device used with this procedure has a feed line that infuses a chemical into the carpet.


As the brush revolves, it flusters the soils and also suspends them. Some floor machines have a vacuum cleaner system affixed, enabling it to extract a few of the loose impurities as well as soils. Various other devices simply depend on the agitation. The rotating brush has recently been benched cleaning globe. What has changed it is a much more secure and also efficient CRB (round turning brush) equipment.


 

See This Report about Atlas Carpet Cleaning In St George


The process does not take long as well as extensive training is not needed. Dries Quick. Just a couple hours The agitation is a terrific method to put on hold soils. Even with a vacuum system, detailed elimination of dirts is tough to attain. No warm water, which is an essential element in cleansing anything and also eliminating bacteria.


From workplace structures to airport terminals to stores, developing solution professionals (BSCs) are in charge of keeping numerous centers tidy. Floors are typically the very first thing that structure owners and also site visitors see when going into, so it is very important that they make the ideal perception. Clean carpet is inviting and also an expectation that should be met each day at every client site.


Acting rug maintenance devices that relies upon encapsulation to capture dirts is suitable since of its reduced wetness technique. It eliminates dust from the top fibers of rug as well as those recorded deep within fibers. BSCs ought to confirm that an equipment is lightweight, offers user-friendly controls, a machine-mounted solution container and preferably integrated touchdown gear to protect brushes.




Not known Details About Atlas Carpet Cleaning In St George


There are many choices for specialist grade truck-mounted systems for carpeting cleaning. These can offer an extra comprehensive tidy than mobile tools, especially the types of machines offered to customers. BSCs thinking about truck-mounted systems must seek one that is easy to establish, features automated water fill up for continuous usage, supplies high stress levels and a big healing container.




Hood cleaning is an interim carpet maintenance strategy that was once even more extensively made use of than it is today. One factor for the change to other processes is that bonnet cleansing only transforms the look of the top of the carpeting fibers. It can not permeate deep right into rug fibers to supplier a much more complete clean.




Atlas Carpet Cleaning in St GeorgeAtlas Carpet Cleaning in St George
BSCs must likewise take into account the complete expense of possession when making a purchase. While some equipment might have a higher upfront expense, it can result in a far better clean, permit staff members to clean extra effectively, and even be more long lasting over the long term. The company website job isn't over once a BSC locates the best equipment.




Some Known Details About Atlas Carpet Cleaning In St George


When machines aren't working, the downtime leads to solution disturbance, lapses in tidiness as well as also consumer issues that can put an account in jeopardy. BSCs need to take into consideration these best practices for rug cleansing equipment upkeep: Maintain the device after rug cleansing is full. This may include emptying an option container and also collection tray to see to it it is clean for the following usage, as well as rotating brushes.




 


Equipment ought to be seen as a long-lasting investment in business. Very carefully vetting the different choices is vital, as you could look here not every kind or design is advised by leading carpet mills and the CRI. Picking simple tools that's confirmed to dependably remove stains will certainly aid BSCs boost their rug cleaning offering. Atlas Carpet Cleaning in St George.


It's also important to collaborate with a supplier that can supply efficient discolor removal chemistry in enhancement to equipments. The best partner should additionally use rug cleaning proficiency and dependable solution as well as support in case makers need upkeep.




Atlas Carpet Cleaning In St George for Dummies


Specialist rug cleaning business utilize numerous carpeting cleansing techniques. Rug cleansing approaches fall into two categories. Powders and also foams are used with the use of special machines that have counter-rotating cyndrical tubes, pads, or brushes when cleansing carpets with a completely dry method.


It may be a method of regular carpet cleaning also. Service technicians vacuum the carpeting. A remedy is splashed on the carpet with either an electrical sprayer or hand pump. The remedy remains on the carpeting for the required response or dwell time. The bonnet or pad looks like a towel.


The activity fertilizes the fibers of the rug with a cleansing solution that is selected up with the dirt afterward. Advantages include: Economical, simple, and quickly Gently stained carpets see outstanding outcomes The downsides are: Only the top third of the fibers are cleansed It is not with the ability of reaching much deeper Cleaning options and also dust accumulate near the bottom portion of the carpet visit their website fibers Unique cleaning solutions as well as representatives are blended with a powder and spread over the carpeting.




Atlas Carpet Cleaning In St George Can Be Fun For Everyone


Atlas Carpet Cleaning in St GeorgeAtlas Carpet Cleaning in St George
Another technique for business rug cleaning is dry cleaning, which does not utilize water. This technique entails using a completely dry cleansing powder to the rugs, which takes in dirt and also particles, and also after that vacuuming it up.

 

Wilmington Carpet Cleaning Nc Can Be Fun For Anyone

The Buzz on Wilmington Carpet Cleaning Nc


Gradually, dirt, dust, allergens, and also other debris build up in the carpeting as well as get installed within the fibers which can at some point cause the fibers to split and weaken. Eliminating this constructed up of dust and debris will certainly help improve the long life of the rug as dirt and also other particles are more probable to stick to a filthy carpeting than a clean carpeting.




Upholstery Cleaning Wilmington NcOriental Rug Cleaning Leland Nc
, a vacuum will only remove surface dust. Over time, this will certainly trigger excess wearing on the fibers, degrading much faster.




 


One more great advantage supplied by expert rug cleansings is that they can remove difficult stains., you shouldn't have to fret regarding looking at the unsightly spots or be shamed in front of visitors.




Top Guidelines Of Wilmington Carpet Cleaning Nc


Upholstery Cleaning Wilmington NcCarpet Cleaning Leland Nc

Oriental Rug Cleaners Wilmington NcCarpet Cleaning Leland Nc
 



If the tools or products are old or more affordable, they can be ineffective and also leave a few of the cleaning option behind. On the various other hand, the tools made use of by cleaning experts is always upgraded and also utilizes business cleansing products to bring back carpeting to a like-new condition. They likewise employ the hot water removal strategy to achieve the finest outcomes, leaving the fibers complimentary of all dust and spots.


Locations of carpets that obtain considerable foot website traffic, including hallways, living rooms, cooking areas, etc, will certainly wear away much faster than those in bed rooms or under sofas. This is since dirt is frequently being tracked in these locations, and also you may have also discovered that these locations are darker than others.


Did you understand that the carpets is the largest furnishing in an area? It is also the one that obtains the most utilize. It makes good sense, however few people offer much thought concerning specifically just how much dust is being tracked in daily. While one may not discover it at initially, gradually the area can look unclean and outdated simply by the carpeting's problem.




Some Known Facts About Wilmington Carpet Cleaning Nc.


By keeping your rug regularly kept and having it skillfully cleansed yearly, you can boost the look and longevity of your carpet while adding to a much healthier atmosphere (Oriental rug cleaners Wilmington NC). The spring season is a blast to have your rug expertly cleaned up to remove the dirt as well as debris that has actually settled in your home all winter season.




 
Carpet Cleaning Wilmington Nc

Contributor to a number of remediation and also cleansing blog sites.


The characteristics of cleansing a carpeting are commonly grossly misinterpreted. Some individuals believe that by utilizing a steam cleaner or using rental cleaners and also all-natural remedies will certainly deal with the problem. This is a terrific service to use when you do not have a great deal to tidy up, however it doesn't in fact deep tidy as much as you think.




The Ultimate Guide To Wilmington Carpet Cleaning Nc


The benefits of hiring an expert rug cleaner are countless, however we have actually noted numerous of the primary reasons you must take into consideration one, below. Many kinds of carpets are made from different products and also need specific focus. Using extreme chemicals might possibly damage them if you're not careful. Specialist rug cleansers are trained to comprehend the characteristics as well as method handy.


Have you ever before had a stubborn discolor that won't vanish? Some stains are tough to remove and this is why professionals cleaners are essential. You take the chance of the possibility of damaging your rugs if you're having trouble removing spots. Specialist cleansers will certainly have particular devices they require to get rid of the stains with minimal damage, if in any way.




Simply call us today for additional information concerning our Las Las vega carpeting cleaning company. We guarantee complete satisfaction as well as have what you need for clean and healthy and balanced carpets all year long!.




The Of Wilmington Carpet Cleaning Nc


Typically, Carpetings can add a comfortable sensation to any house, specifically throughout the extreme, bitingly cold Alberta winters months. Often there is nothing much better than the deluxe of remaining on carpeted floor before the fire place with a mug of warm chocolate in hand. Except probably when that carpeting is not at its cleanest - https://www.directorysection.com/author/wilm1ngt0ncrp/.




 

 



Continue reading if you are asking yourself: "is it worth obtaining the carpets properly cleaned?" Our company believe it is, as well as below are the reasons that. Invariably, Rugs have a tendency to take a bit of a beating with the consistent floor website traffic over them daily. Progressively, dirt, dust, as well as gunk come to be ingrained into the fibres of the rug, which creates the carpet to look instead plain and lifeless. https://www.onlinewebmarks.com/author/wilm1ngt0ncrp/.


They have the experience to know what to add as a pre-treatment when steam cleaning. Different treatments eliminate challenging discolorations such as coffee spills, wine, physical liquids, dust, sloppy paws, as well as various other animal discolorations. Bacteria and also allergens in the carpet can infect your and also make it extra challenging to breathe for those who deal with allergies or bronchial asthma.




Some Ideas on Wilmington Carpet Cleaning Nc You Should Know


Expert rug cleaning treatments and procedures assist eliminate those irritants and site here also sterilize the carpet, providing much healthier, cleaner indoor air to your home. This is particularly substantial in the Loss and also Cold weather when Albertans spend more time indoors. Among the advantages of carpeting cleansing is cleaner indoor air. Possibly you are somebody that believes there is a compromise.


Because of this, it will add to those grubby patches pointed out over. For sure, they may work as a temporary service, yet do not you desire to understand your rugs are genuinely tidy? Maintain making use of that home carpet cleansing system, and also you will likely need to go over as well as over the very same spots, which will undoubtedly take their toll on your carpets.

 

The Basic Principles Of Wilmington Carpet Cleaning Nc

The Ultimate Guide To Wilmington Carpet Cleaning Nc


Are you looking for Rotary Frustration for a much far better outcome? * Yes, No, If dirty, Rotating frustration is a should to get the bests clean of your carpetings. A rotary soft brush or rotating soft anxiety pad is combined with a rotary scrubbing device to loosen staining from the carpet fibers.




 

 



Will you require Furnishings Placement? Yes, No, We understand that occasionally furniture will require to be relocated to make sure that the rugs can be cleaned up. We offer a furnishings moving solution in which we more than happy to relocate your furnishings and afterwards relocate it back after the cleansing procedure. You are welcome to have this organised by yourselves.




 
Oriental Rug Cleaning Wilmington Nc

This service is only appropriate for wool and also nylon carpets as these are absorptive. * Yes, No, One significant contributor to allergy symptoms is dirt mites.




The Definitive Guide to Wilmington Carpet Cleaning Nc


Allergic reaction signs and symptoms vary from inconvenient to serious, and also they all diminish the high quality of the victim's life. https://www.tripadvisor.in/Profile/wilm1ngt0ncrp. Expert allergy cleansing can clear your residence of dust mites. Do you have any kind of questions or issue that we can respond to for you? * Various other solutions that you might be curious about ** KEEP IN MIND: Obtain a package for any kind of solutions that we supply and get your discount rate now!!! Rush it's a limited time deal.


Yes, No, An under-house spray therapy is not conventional with our conventional insect control therapies. * We have the state of the art center and expertly qualified specialists that specialize in Rug Cleansing. * Please explain the measurement and also the overall number of rugs you desire cleaned.




Carpet Cleaners Wilmington NcTile Cleaning Wilmington Nc
Extra info that you want us to recognize * Kindly send us images of spots if you have any type of. Would certainly you like us to place Carpet Protection to your rugs?




Not known Facts About Wilmington Carpet Cleaning Nc


Would certainly you such as to add Fringe Cleaning? Would you such as to have the Allergic reaction Therapy?




 


This usual allergen creates negative responses in the majority of people. Allergy signs vary from inconvenient to deadly, and they all interfere with the high quality of the patient's life. Specialist allergy cleansing can rid your residence of allergen. What kind of Upholstery do you need cleansed? What's the condition of the Furniture? Fixed Cushions (Light Soiling)Fixed Cushions (Heavy Messing)Unfixed Cushions (Light Messing)Unfixed Pillows (Heavy Soiling)Speciality Textile, The number of seats are there to be cleaned? Which part of the chair(s) do your call for cleaning? Fixed Cushions (Light Messing)Fixed Cushions (Heavy Messing)Unfixed Pillows (Light Messing)Unfixed Paddings (Hefty Messing)Speciality Fabric, Exist any kind of stain(s) on the Furniture? Yes, No, Do you understand what caused the discolor(s)? Extra information that you want us to recognize * Kindly send us photos of spots if you have any kind of.




Oriental Rug Cleaners Wilmington NcCarpet Cleaning Wilmington Nc

 



Would you like to try our Smell Therapy for Furniture? Furniture can trap dust as well as spills within YOURURL.com their fibres, which can lead to smells, staining, and also damage if not cleansed as well as sanitised correctly.




Indicators on Wilmington Carpet Cleaning Nc You Need To Know




What takes place when salt down payments take in moisture this then creates a response in which generates the smell. Would certainly you need Vomit Therapy for your Cushion? Yes, No, Vomit is a big breeding ground for microorganisms. The germs are the resource of the smell. To properly remove the smell of vomit and to sanitise your upholstery our unique anti-bacterial therapy will certainly be required.


Yes, No, Floor buffing uses a buffer to brighten floorings. While the flooring must be cleaned up before rubbing, the squeegees in the back of a barrier aid collect any type of dust and dampness that are left behind.




Carpet Cleaning Leland NcCarpet Cleaning Leland Nc
Carpetings, Rugs, Upholstery, Bed mattress, Various other, Added information that you want us to understand, Please send us some pictures of the discolorations What kind of Smell are you concern regarding? Extra info that you desire us to understand Exactly how lots of systems do you want cleaned? Additional details that you want us to know Please provide us a brief summary of what occurred.




The Best Strategy To Use For Wilmington Carpet Cleaning Nc


And currently that you understand the advantages of carpet cleansing, you prepare to get going. Routine carpet cleaning can kill allergen, a typical reason for allergies (https://www.livejournal.com/profile?userid=94017367&t=I). The termites, which reside in carpeting and bed linens, are microscopic insects that are around one-third of a millimeter lengthy and have eight legs.

 

561 Carpet And Tile Things To Know Before You Get This

9 Easy Facts About 561 Carpet And Tile Shown


Wall surface as well as floor tilers specialise in laying clay-based, ceramic, marble slate and glass ceramic tiles on inside as well as exterior surface areas for both defensive and ornamental purposes. This business has viewed plenty of development in the last few years and also is an appropriate profession for those that delight in practical activities with a factor of creativity.


While this growth is expected to reduce, forecasts recommend the sector is actually probably to see a reasonable however constant boost in job confess a forecasted total of just under 27,000 by 2020. https://www.bookmarkinbox.info/author/lorenaduncan/. Task openings are actually anticipated to stay common when development and also turn over are actually both considered.


Possess you ever before tried to tile your restroom or even kitchen area? If therefore, after that you likely know how tough it resides in phrases of the equipment needed, the work entailed, as well as the expenses linked along with it - rug cleaning. While tiling looks like a fascinating procedure worth learning, it demands a particular collection of skills that just a professional tiler has.




561 Carpet And Tile for Beginners


That is actually why our experts highly recommend employing a professional for a lot of tiling tasks in your residence to make sure that the venture could be accomplished punctually and finances. This post summarizes 5 powerful reasons that you should let the professionals look after all your tiling needs to have. Qualified tilers have considerable experience in taking care of multiple tiling jobs coming from beginning to end up.




Floor CleaningFloor Cleaning
Various other ceramic tiles like slate can easily vary in fullness and also develop an uneven surface area. Experts can work around this through modifying the sticky bed below or even make usage of large grout lines to obtain a levelled surface area. All these little information concern when it relates to tiling jobs and also an expert tiler will assist you select the correct materials according to your requirements as well as desires.




Rug CleaningTile And Grout Cleaning
You likewise need to know just how to use the devices correctly in order that you may reduce the tiles accurately. Remember, an expert tiler utilizes merely the most ideal devices of the business on call as well as it is actually one of the primary reasons that they're capable to lay ceramic tiles in the precise fashion trend that you desire.




Everything about 561 Carpet And Tile


They'll provide you a rough estimation on the length of time the tiling will take and deal with the procedure throughout, sparing you the frustration included in setting out tiles. There's a reason floor tile suppliers recommend incorporating 10% of the overall tiles demanded for a particular venture and it is actually to offer space for any type of inaccuracies an amateur might create.


However, a professional tiler will usually be actually able to lower ceramic tile waste merely by bring out the tiling method in a near-flawless manner. https://www.informationweek.com/profile.asp?piddl_userid=506171. You don't need to have to get added floor tiles since a qualified tile installer will definitely promise that the venture is accomplished within their suggested budget. These are the perks of choosing an expert floor tile installer for your tiling needs.


For all of your tiling requirements, do not hesitate to call Gib Tiling today.




561 Carpet And Tile for Dummies


Tile And Grout CleaningFloor Cleaning

 



 
Upholstery Cleaning

Information concerning a permit or even certificate in wall surface as well as flooring tiling. Make use of the food selection on the right to locate what you need to have. You need to have a licence prior to you carry out any sort of domestic building function in NSW, including wall surface as well as floor tiling, valued at more than $5000 (incl GST) in labour as well as materials.


There are actually various styles of driver's licences readily available in NSW relying on whether you wish to hire for another gathering or even manage work. You may simply perform the styles of work explained on your licence card.


Promoted specialist permit cards possess 'service provider driver's licence (Q)' printed on them to show they are equivalent to a Certified Administrator Certification. This relevant information is for people. Observe information for providers and also partnerships.Once you understand what permit style you want, and you have actually checked you have the correct certifications, you can look for a licence or certification.




The Only Guide to 561 Carpet And Tile


Describe the Include a type to your permit or certificate section over. To receive a permit or even certification to carry out wall and also floor tiling, you need to have of the qualifications listed beneath. To discover companies that provide country wide acknowledged training, go to as well as hunt by the training program code or even label.




 

 



2) You have actually held a backed professional licence or certified administrator certificate in the final five years in wall structure and floor tiling Our team will certainly evaluate your treatment and print you a driver's licence or certificate that shows the range of work that your permit or certificate covered. This might include some ailments or regulations (floor cleaning).


If your driver's licence is heading to end quickly and you have certainly not obtained your renewal type, call us on thirteen 32 twenty. It is your accountability to restore your driver's licence on time. If you don't restore in a timely manner as well as your permit runs out, you will certainly must apply to possess your permit recovered and also pay for a restoration cost.




Not known Factual Statements About 561 Carpet And Tile




There are numerous methods of operating throughout borders and you can easily discover information on each of these at our Functioning expressway as well as in New Zealand webpage. You can additionally watch overall relevant information concerning the similar topics below. If you are actually a licensed building contractor or even tradesperson in NSW, you need to get house property settlement (HBC) cover for each residence building job over $20,000 consisting of GST.HBC cover, which made use of to be phoned 'home service warranty insurance', protects home owners as a last hope if you may certainly not complete building job or even remedy defects.Visit the ConditionInsurance Regulatory Authorization's web site to learn more. If your licence is actually cancelled, our experts will not refund any one of the fees paid. Your permit will definitely be actually Get the facts immediately put on hold if you carry out not adhere to an order by a courthouse or even the NSW Civil or even Administrative Tribunal (NCAT )to spend loan for a structure claim. Review more. Other than where or else kept in mind, material on this website is certified under an Artistic Commons Attribution 4. Along with much more than 20 years under our waistband, our experts have actually worked with a varietyof interior and also outdoor ceramic tiles. What sets our team aside from other companies is our devotion to delivering phenomenal results every time - https://www.socialbookmarknow.info/author/lorenaduncan/. Our experts target to provide 100 %customer total satisfaction by incorporating our understanding as well as skill-sets with the appropriate guidance about the kind of tiles satisfied to your area. At our free property consult, our team will recognize what you must perform to boost your price and also provide a roi.

 

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15